Cancellation and Refund Policy
Jetscrape.com — Version 1.0 | Effective date: 23 September 2026
1) In short
- You can cancel at any time, from the dashboard, without contacting us.
- Cancelling stops the next renewal. It does not end the current period.
- You keep full access until the end of the period you have already paid for.
- Payments already made are not refunded, including for unused credits or unused time.
- You are never charged for failed requests or cache hits.
2) How to cancel
Go to Dashboard → Settings → Billing and select Cancel Subscription. The change takes effect immediately in the sense that no further payment will be taken; your plan itself stays active until the end of the current billing period.
Until that date you keep the full plan — its credits, concurrency, rate limit and seats. After that date the account reverts to the Free plan. Your data remains subject to the retention periods in the Privacy Policy.
If you change your mind before the period ends, you can reactivate the subscription from the same screen and nothing is interrupted.
3) Refunds
We do not issue refunds for payments already made. This applies to:
- the remaining days of a billing period after you cancel,
- credits included in your plan that you did not use,
- annual plans cancelled part-way through the year.
Credits reset at the start of each period and do not roll over.
This does not affect any refund we are required to give you by law — for example where we have charged you in error, where the Service was not delivered, or where a mandatory consumer right applies. Section 5 explains the consumer position.
4) Overage
Overage is available on Starter and above, charged at the plan's credit rate plus 30%. Overage is capped by default and you set the cap, so it cannot run away from you. Overage already incurred is payable and is not refundable.
5) Consumers and the right of withdrawal
If you are a consumer (a natural person acting outside your trade or profession) within the meaning of Law No. 6502, the Distance Contracts Regulation gives you a fourteen (14) day right of withdrawal for distance contracts — with exceptions.
One of those exceptions applies here. The Service is digital content and a service performed instantly in electronic form: your plan's credits and API access become available the moment payment is confirmed. For that reason the right of withdrawal does not apply once performance has begun, and by completing the purchase you acknowledge and accept this.
This is set out in the Preliminary Information Form and the Distance Sales Agreement, both of which are presented to you at checkout and which you approve before payment.
Your statutory rights where the Service is defective, not as described, or not delivered are unaffected by any of the above.
6) Failed payments
If a renewal payment fails, the subscription moves to a past-due state and we retry. If it still cannot be collected, the plan ends and the account reverts to the Free plan. No penalty is applied.
7) Cancellation by us
We may suspend or terminate an account for a serious breach of the Terms of Service — in particular unlawful use or abuse of the infrastructure. Where we do so for cause, fees already paid are not refunded. Where we discontinue the Service ourselves, we will give reasonable notice.
8) Payment method
Payments are processed by MPSS ödeme kuruluşu, a licensed payment institution, using 3-D Secure. Card details are entered in the payment institution's own flow and are never stored on our systems.
9) Contact
Questions about a charge, a cancellation or an invoice: help@jetscrape.com
DEMRE TARIM TURİZM TEKSTİL GIDA İNŞAAT KUYUMCULUK BİLİŞİM EMLAK İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ MERSİS 0291065649900023 · Demre Tax Office 2910656499 Altınova Sinan, Bilgin Sk. No:29, 07170 Kepez / Antalya, Türkiye